Refund policy
For shipping within the USA:
All Sales Are Final
Due to the exclusive nature of our releases, all sales are final. We do not offer refunds or standard returns once an order has been placed and processed.
Size Exchanges
We want to make sure your clothing fits perfectly! If you need a different size of the item you purchased, we are happy to offer an even size exchange subject to the following conditions:
Timeframe: Exchange requests must be submitted within 7 days of receiving your package.
Item Condition: Items must be unworn, unwashed, & undamaged.
Availability: Size exchanges are subject to current inventory availability. If your requested size is out of stock, we will assist you with an alternative solution.
How to Initiate a Size Exchange
Email us at contact@estetathelabel.com with your Order Number and the New Size you need.
Our team will verify inventory and send you instructions on where to send the exchange item.
Damaged or Incorrect Items
If you receive a defective, damaged, or incorrect item, please contact us immediately at contact@estetathelabel.com within 48 hours of delivery with photos of the issue so we can make it right.
For shipping within the EU or UK:
EU/UK Right of Withdrawal: Customers located in the European Union or United Kingdom have the legal right to return their order within 14 days of receipt for a full refund, in accordance with EU Consumer Rights Directive 2011/83/EU. Please reach out to contact@estetathelabel.com for assistance.